1. Overview
Niryatify (operated by CLINIVISTA TECH LLP) charges for each international shipment based on India Post's tariff at the time of booking. Because a booking reserves a tracking number and submits your shipment to India Post, the ability to cancel and the amount refundable depend on how far the booking has progressed.
2. Cancelling before the parcel is handed over
If you have booked and paid for a shipment but have not yet handed the parcel to India Post (or it has not yet been accepted/scanned into the postal network), you may request a cancellation. In this case the shipping charge is eligible for a refund, less any non-refundable payment-gateway charge where applicable.
3. After the parcel has been accepted by India Post
Once India Post has accepted the article and it has entered the postal network, the booking cannot be cancelled and the shipping charge is non-refundable, because the carriage service has begun. If a shipment is subsequently returned to origin, rejected at customs, or undeliverable, any refund is governed by India Post's own rules and any insurance you purchased — see section 6.
4. Bookings that fail at India Post
If your payment is collected but the booking fails at India Post(for example, the shipment is not accepted), the amount charged for that failed booking is refunded in full. Where the payment was made from your Niryatify wallet, the amount is credited back to your wallet; where it was charged via Razorpay, it is refunded to the original payment method.
5. Wallet top-ups
Money you add to your Niryatify wallet is held to pay for your future bookings. Unused wallet balance can be refunded to your original payment source on request, subject to identity verification and any applicable payment-gateway charge. Wallet balance is not transferable and carries no interest.
6. Lost, damaged or delayed parcels
Niryatify is a booking platform; the physical carriage is performed by India Post. Claims for loss of or damage to a parcel in transit are handled under India Post's compensation rules and the Universal Postal Union conventions, and under any insurance cover purchased for the shipment. If this happens, contact us and we will help you raise and follow up the claim with India Post. Compensation, where payable, is limited to the amounts provided under those rules and your insured value.
7. How to request a cancellation or refund
To request a cancellation or refund, email niryatify@gmail.com with your booking reference and article/tracking number, or call +91 93504 90889. Please raise cancellation requests as early as possible — ideally before handing the parcel to India Post.
8. Refund timelines
Once a refund is approved, we initiate it promptly. Refunds to the original payment method via Razorpay are typically credited within 5–7 business days, depending on your bank or card issuer. Wallet credits are usually reflected immediately. The time taken for the amount to appear in your account is determined by your bank and the payment network.
9. Contact
For any question about refunds or cancellations, contact niryatify@gmail.com or +91 93504 90889, or see our Contact page. This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.